Warranty
WARRANTY PERIODS BEGIN the day goods are received by the customer or designated party in Bermuda, which includes storage facilities.
“Out-of-Box” Warranty is provided on all goods unless otherwise specified. Our “Out-of-Box” Warranty guarantees a product will perform correctly upon initial set-up and installation. Joshua Bate Trading Bermuda Ltd must be notified within 5 days of receipt of goods, unless otherwise determined, to address any “Out-of-Box” issues.
Joshua Bate Trading Bermuda Ltd. provides insurance “door to door” from the vendor to our customer.
PLEASE BE ADVISED THAT ALL CARTONS SHOULD BE OPENED and goods inspected upon receipt.
Joshua Bate Trading Bermuda Ltd MUST BE NOTIFIED WITHIN 3 BUSINESS DAYS of any concealed damages in order to repair or replace at our cost.
Appliance Warranty
Residential Appliances: Joshua Bate Trading Bermuda Ltd. honours the manufacturer Warranties on all brands of Residential Appliances at least up to One Year. See Exceptions Below
Residential Appliances must be installed in residential, single family households.
Commercial Appliances: Manufacturer Warranties are honoured for One Year only. For more details, refer to Owner’s Manual, included with the appliance.
Hestan Indoor Residential Appliances, Elica Appliances and Speed Queen “Homestyle” Laundry Appliances are covered by the manufacturers’ Three Year Warranty through Joshua Bate Trading Bermuda Ltd. as the authorized distributor in Bermuda. JBTB “Extended Warranty” Not Available.
Hestan Outdoor Appliances are covered by the manufacturer’s Warranty for One Year in a Residential location, or Two Years if purchased with designated Hestan Cover.
We do not provide any Warranty on Liebherr Icemakers included with their Refrigerators.
Condensation issues on French Door Refrigerators are not covered by Warranty in Bermuda – including faulty gaskets. This style of Refrigerator is simply not designed as well as others to withstand humid climates, especially in kitchens which are not air conditioned.
OTHER EXCEPTIONS:
JACUZZI® HOT TUBS:
Manufacturer’s Warranty is honoured for One Year.
OUTDOOR GRILLS:
Manufacturer Warranties are honored for up to 90 Days in Residential locations with these exceptions:
- Aspire by Hestan & Saber Grills – Manufacturer Warranty honoured for 90 days in Residential Location or One Year if purchased with designated Cover.
- Hestan Grills – Manufacturer Warranty honoured for One Year in Residential Location or Two Years if purchased with designated Cover.
GENERATORS:
Parts & Labor are covered for 100 Hours or 30 Days, whichever comes first.
PLUMBING FIXTURES & FAUCETS:
Manufacturer Warranties are honoured for One Year.
TELEVISIONS, FITNESS EQUIPMENT & ELECTRONICS:
Manufacturer Warranties are honoured for 30 Days only. We will make sure that the unit arrives safely and functions upon arrival for at least one month. We do not provide any other service or warranty on Televisions or Electronics.
IF THE MANUFACTURER’S WARRANTY is less than the timeframe we honour, we only cover the same length as the manufacturer.
WARRANTIES ARE NON-TRANSFERABLE and coverage details are as outlined in manufacturers’ User Manuals.
PLEASE NOTE: Appliances must be paid for in full before any Warranty service will be provided.
Extended Warranty
Available for purchase, to continue the first year of Warranty for 2nd Year.
If NO Warranty service is performed on an Appliance with “EXTENDED WARRANTY”coverage within the two years, the cost of the “EXTENDED WARRANTY”will become available CREDIT towards the purchase of any new Appliance from BATE’S or Joshua Bate Trading Bermuda Ltd. – with NO expiration!
COST of “EXTENDED WARRANTY” based on price of each Appliance:
Purchased from BATE’S – Purchased from JBTB –
Sale price <$3,000 . . . . . . . . . . $189 Cost price <$2,400 . . . . . . . . . . $189
Sale price $3,000 – $6,000 . . . $229 Cost price $2,400 – $4,800 . . . $229
Sale price >$6,000 . . . Sale price x 5% Cost price >$4,800 . . . Cost price x 5%
Extended Warranty Restrictions –
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Warranties are non-transferable and coverage details are as noted in manufacturers’ User Manuals
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Not available on Appliances with a manufacturer Warranty of less than One year
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Must be purchased before Appliances are delivered
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Not available on Commercial Appliances or Residential Appliances installed in Commercial Locations
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Not available on laundry units used by other than a single family household
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Condensation issues on any brand of French Door Refrigerator are not covered
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Can only be sold to Owner of Appliances (end user or landlord of end user) – Purchase may not be made by technician, contractor, architect, designer, tenant or other. If Contractor or other ordered the Appliances, the owner must contact BATE’S or JBTB to purchase the “EXTENDED WARRANTY.”