Question 1

Quotes for Import

Accepted Answer

Once you find goods you are interested in from the links on our website, and are ready to get pricing . . . simply email josh@joshbate.com with your list of items to include the quantity, brand, item or model number, size and/or finish if applicable. When “shopping” at a retail website, please “Build-A-Cart” and email us a .pdf copy. Emails are responded to immediately. If you do not receive a reply to your request within one business day, please call 441-236-7880 to confirm receipt.

Within 1 to 3 business days you should receive a Quotation to include all landed costs to Bermuda, except for local trucking and installation. During that time, our Sales Associate contacted our US suppliers to negotiate the best pricing possible and confirmed availability to provide an estimated lead time on the Quotation. Quotations are valid for 30 days. Although prices do not often change after 30 days, we need to confirm with our vendors to honour pricing beyond 30 days.

Question 2

Pricing

Accepted Answer

BATE’S Sale prices & Quotations from Joshua Bate Trading Bermuda Ltd include all landed costs to Bermuda.
“Landed” costs include all charges for Shipping, Duty, Customs & Clearance Fees.
Delivery costs are NOT included unless noted, with the purchase of some in-stock Appliances.
Installation costs are NOT included in any of our pricing.
All quotes are good for 30 days, unless otherwise noted.

Question 3

Purchasing

Accepted Answer

To proceed with an order, based on a Quotation from Joshua Bate Trading Bermuda Ltd., the minimum payment required is the “Total 1st Cost,” which is noted on the bottom left of the Quotation.

BATE’S “Special Orders” require 50% deposit to process, with balance to be paid upon pick-up or before receiving delivery.

In-stock goods purchased from BATE’S must be paid in full before picking-up or receiving delivery.

To purchase Appliance Parts or other items to ship by Air Freight, all orders must be paid in full before processed.

Question 4

Payment Options

Accepted Answer

We accept Cash, Checks or payment by electronic transfer. Please email batebooks@joshbate.com to receive our account details. Cash and Checks should be dropped at our showroom or Checks can be mailed to BATE’S.

As soon as we receive an email confirming payment has been made by transfer, we will process the order immediately, then forward an Acknowledgement once we have confirmed receipt of funds.

Returned checks will incur a $50 fee. Any additional cost of collection will be the responsibility of the customer.

Debit & Mastercard or Visa credit cards are only accepted towards orders of less than $5,000. A “Cash Discount” is available on some purchases at BATE’S.

FINANCING AVAILABLE!
Financing is available through Vireo for purchases of Appliances, Sealy Mattresses & Foundations at BATE’S, as well as Importing Furniture from Joshua Bate Trading Bermuda Ltd. 3 or 6 month payment plans available for minimum purchases of $1,200 up to $6,500 maximum of Landed cost – trucking, installation and other service fees not applicable. Call Teara or Matt at 236-7866 for more information.

Question 5

Shipping & Logistics

Accepted Answer

Unless we are notified otherwise, orders are shipped complete as quickly as possible. Upon request, we can notify customers when goods are complete at our US warehouse, then wait until we are advised of a sail date before shipping to Bermuda. We sail every Friday and goods are usually delivered the following week . . . usually by Wednesday or Thursday.

Weekly storage charges are incurred, for any goods stored at our stateside warehouse for more than two weeks. Customers are notified in advance of the $ amount, and when charges will begin, to determine if they will want any partial shipments. A “Split-Shipment Fee” of $96 will be charged for each additional shipment, plus there will be a trucking charge per shipment for delivery. Although pick-up fees of $20 or $50 apply to larger shipments that must be picked up at Fast Forward Freight, there are no additional costs to pick-up at BATE’S showroom. Partial shipments are also available when some items on an order are delayed.  Please note that backordered items are beyond our control.

Since Warranties begin the day goods are delivered, you should be ready to install Appliances before having them sail.

A Shipping Confirmation email is sent to customers the week the order sails, which explains many important details regarding the shipment.

PLEASE BE ADVISED THAT ALL CARTONS SHOULD BE OPENED and goods inspected upon receipt.  Joshua Bate Trading Bermuda Ltd MUST BE NOTIFIED WITHIN 3 BUSINESS DAYS of any concealed damages in order to repair or replace at our cost.

Question 6

Delivery & Removal

Accepted Answer

View all Delivery & Removal details

Question 7

Installation

Accepted Answer

Installation is NOT included is any of our pricing. We must be notified at time of purchase if you will need any goods installed, and if any existing appliances are to be disconnected and/or removed & disposed.

Our service company “BQS – Bate’s Quality Service” installs and services all of the appliances we sell, as well as some other product lines. 
See our SERVICE page for more details and rates!

Installation does not have to be provided by Joshua Bate Trading Bermuda Ltd. or its subsidiaries for the Warranty to remain intact.  As long as the Installation Instructions supplied with the goods are adhered to, there should not be a problem. If any issues arise which may be attributed to improper Installation, the product’s Warranty will be void.

NOTE: Electric Ranges & Dryers do not usually ship with electrical cords.  If you are replacing existing units, we suggest you inspect your current cords for wear and tear, and if they appear like new, you may use them on your new appliances. If you need an electrical cord, determine if you need a 3 or 4 prong plug, the AMPS required and the length for your Installation.  We stock cords at our showroom.

Question 8

Cancellations, Returns & Order Changes

Accepted Answer

Special Orders may NOT be Cancelled & Returns are NOT Accepted – be sure to measure spaces and review details on Quotations carefully before ordering.

In some cases, goods purchased from stock may be returned with management approval, however a 15% Restocking Fee will be incurred.

Although rarely, an exception may be made to accept a return on a special order item, however a 25% Return Fee will be incurred.

Changes or Cancellation of Special Orders before goods ship to Bermuda are subject to US vendor approval & conditions. A $55 Change or Cancellation Fee will be applied in addition to any applicable vendor fees.

Question 9

Warranties

Accepted Answer

View all Warranty details

Question 10

Insurance

Accepted Answer

Joshua Bate Trading Bermuda Ltd. provides insurance “door to door” from the vendor to our customer.

PLEASE BE ADVISED THAT ALL CARTONS SHOULD BE OPENED and goods inspected upon receipt.

Joshua Bate Trading Bermuda Ltd MUST BE NOTIFIED WITHIN 3 BUSINESS DAYS of any concealed damages in order to repair or replace at our cost.

Question 11

Mattress Guide

Accepted Answer

View our Mattress Guide

Review sections below for details on all of our processes!

Details

Quotes for Import

Pricing

Purchasing

Payment Options

Shipping & Logistics

Delivery & Removal

Installation

Cancellations, Returns & Order Changes

Warranties

Insurance

Mattress Guide

Contact Us

BATE'S Showroom

Review sections below for details on all of our processes!​​​​

Details

Quotes for Import

Pricing

Purchasing

Payment Options

Shipping & Logistics

Delivery & Removal

Installation

Cancellations, Returns & Order Changes

Warranties

Insurance

Mattress Guide

Contact Us

BATE'S Showroom

Review sections below for details on all of our processes!