Delivery & Removal
Import & Special Orders
When orders arrive in Bermuda, we will arrange for the goods to be delivered, unless notified otherwise. Small shipments may be picked up at BATE’S showroom for no extra charge, however large orders not requested to be delivered must be picked up at Fast Forward Freight, and they charge $20 or $50, depending on the size of the order. This pick-up fee covers the cost of having a Fast Forward employee available to assist our customers with inspecting and loading their goods, and is collected at the time of pick-up, and exact amount is required.
In -Stock Showroom Purchases
Free Curbside Delivery with carton removal is included with the purchase of most in-stock Appliances from BATE’S. Customers will only be charged if delivery requires more than basic service such as entry through balconies, long flights of stairs, etc. Other In-stock goods may be picked up at BATE’S showroom for no extra charge.
We contract Fast Forward Freight to deliver to our customers.
They accept CASH ONLY and they charge our customers for delivery as follows:
All goods other than Appliances, such as Mattresses or Furniture – Starting at $100 per hour
Please note that these Fast Forward Freight’s Rates are for Joshua Bate Trading & BATE’S customers only, and are based upon 2 staff required to perform the labour.
For extra large or heavy items (which include all “Built-In” Refrigerators and any Appliances over 36″ wide), when 4 staff are required, they charge the following, and will usually do a site visit in advance to provide a detailed estimate:
- $250 per hour with a minimum charge of $285 (time starts from loading equipment for the delivery).
- For both delivery & removal by 4 staff, the minimum charge is $380.
Will it fit?
Customers are required to verify that goods will fit through doorways before receiving delivery. If there is a problem and a BQS technician must go to the delivery site while the delivery is in process, (for example, to remove the doors of a refrigerator to get it through the doorway), there will be a $100 Urgency Fee added to the standard BQS service charge.
Removal and disposal services of any existing appliances are available by Fast Forward Freight, upon delivery.
Appliances must be disconnected and ready for pick-up, or we can arrange for a BQS technician to be on-site at the time of delivery. In addition to the delivery charge, the Removal/Disposal fees for Appliances are as follows:
APPLIANCE REMOVAL RATES:
1 Appliance $100 2 or 3 Appliances $150
4 or 5 Appliances $175 6 or 8 Appliances $200 (or by time)
9+ Appliances Billed at $100 per hour + Government Dump Fees
PLEASE NOTE: If an Appliance is not disconnected and ready for Removal upon delivery, and Fast Forward Freight has to make a return trip, there will be an ADDITIONAL CHARGE OF $50.
Fee for Removal of Mattresses and/or Boxsprings is $100.
If customers need removal of any other items, Fast Forward Freight can assist, however they need to be notified in advance, and will advise extra cost upon request. Fast Forward Freight can be reached at 441-292-9509 to get an estimate for removal of other items or any services which may be required.
Trucking charges on BATE’S special orders must be paid in full directly to Fast Forward upon delivery, and they only accept payment by cash or check. And since drivers do not carry change, EXACT CHANGE is required. Charges for the delivery of Joshua Bate Bermuda Ltd. special orders are included in the Final Invoice sent to the customer, after Fast Forward bills us.