Service Rates
Payment is due at time of service. If invoicing is necessary, payment is required within 10 days or a late fee of $20 will be assessed.
All “Past Due” Invoices are sent to Collection after 90 days.
Appliance Installation
BASIC - Single Appliance
$155 per hour (minimum) and $60 each additional half hour.
Any brand of standard-sized Refrigerator (Freestanding only – 36″ width or less), Washer, Electric Dryer, Electric Range (30″ or less), Electric Cooktop (30″ or less), etc.
STANDARD - Single Appliance
$175 per hour (minimum) and $70 each additional half hour
Any brand of standard-sized Dishwasher (24″ or 18″ width), Hood (30″ or less), Gas Dryer, Gas Range (30″ or less), Gas Cooktop (30″ or less), Wall Oven, Laundry Center, etc.
PREMIUM - Single Appliance
$175 per hour (minimum) and $75 each additional half hour
Large (36″ width or more), Built-In Appliance and/or most high-end & European brands (as these require more specialized service and technical knowledge)
Multiple Appliances
$175 per hour (minimum) and $75 each additional half hour
More than one (1) Appliance of any type or brand
Multi-Appliance Installations may require a 2nd BQS Technician or Assistant/Laborer. A 2nd BQS Technician would be billed at $130 per hour ($65 per half hour) and Assistant/Laborer would be billed at $90 per hour ($45 per half hour)
Over-the-Range Microwave - Install Package
Installation only, $180 (Add $90 if Technician requires Assistant)
*OTR Microwaves over 50 lbs or site requirement of drilling through glass or tile not eligible for PACKAGE INSTALL Rates.
Over-the-Range Microwave - WHITE GLOVE Package
Delivery, Installation & Removal (and Disposal) of existing unit for $240 (Add $90 if Technician requires Assistant)
Diagnostics, Repair and/or Parts Installation
STANDARD Service
$125 per hour (minimum) and $65 each additional half hour
Residential Appliances except Refrigeration (Refrigerators, Freezers, Ice Machines, etc.) for economy & mid-range US brands (not high-end or European brands)
REFRIGERATION Service
$165 per hour (minimum) and $75 each additional half hour
Any brand of standard-sized Dishwasher (24″ or 18″ width), Hood (30″ or less), Gas Dryer, Gas Range (30″ or less), Gas Cooktop (30″ or less), Wall Oven, Laundry Center, etc.
PREMIUM Service
$175 per hour (minimum) and $75 each additional half hour
Large (36″ width or more), Built-In Appliance and/or most high-end & European brands (as these require more specialized service and technical knowledge)
*When required, a Junior Technician or Assistant/Laborer may assist a BQS Technician on a Service Call. Junior Technicians are billed at $130 per hour ($45 per half hour) and Assistants/Laborers are billed at $90 per hour ($45 per half hour)
Quotes/Orders for Parts
If Parts need to be ordered, BQS will source and Joshua Bate Trading Bermuda Ltd. will provide a landed Quotation within 2 to 3 business days for the cost of Parts, which will include the estimated lead time. Most Parts take approximately 2 weeks to get to Bermuda. All Quotations for Parts must be paid in full to be processed as Orders. As soon as parts arrive in Bermuda, customer is contacted by BQS to schedule the repair.
Other Services
Delivery
Flat Fee of $50
For small items to be installed. Please note that space is limited in BQS vehicles. Customers who purchased in-stock appliances from BATE’S will not be charged, except for Cooktops and Microwaves, which do not include Free Delivery.
Removal & Disposal
Flat Fee of $100
For existing appliances which will fit in BQS vehicles. Please note that space is limited.
Consultations
$75 for first 45mins and $50 each additional half hour
To determine if BQS can be of assistance on a project. Same discount and billing details apply.
Urgency Fee
Flat Fee of $100
Customers are required to verify that goods will fit through doorways before receiving delivery. An urgency fee will be applied if there is a problem and a BQS technician must go to the delivery site while the delivery is in process (for example, to remove the doors off a refrigerator to get it through the doorway).
Minimum Trip Fee
Flat Fee of $75
Applied for appointments not cancelled 24 hours in advance, or for less than 15 minutes of service on-site.